▤SYS_01
Observability & Diagnostics
I investigate issues across logs, metrics, and traces to find the real cause of a problem and turn unclear alerts into clear solutions.
When something breaks in production, I'm the calm voice that figures out why, and fixes it.
The areas I work in most, from first symptom to root cause
I investigate issues across logs, metrics, and traces to find the real cause of a problem and turn unclear alerts into clear solutions.
I troubleshoot APIs, webhooks, and WebSockets by examining requests, responses, headers, and network behavior to identify what is causing an issue.
Query relational and document stores to verify system state, reproduce integration issues, and validate data models during escalations.
I resolve issues related to DNS, SSL/TLS, CDNs, and load balancing to ensure applications stay secure, reliable, and accessible.
I build automations and AI-powered workflows using tools like n8n, Zapier, and MCP integrations to reduce manual work, streamline operations, and improve support efficiency.
I deploy and support applications in cloud and containerized environments, helping teams keep systems reliable, scalable, and running smoothly.
Six years resolving production issues across API-driven SaaS, hosting, and marketplace platforms.
Selected work where a recurring problem got turned into a system, a dashboard, or an agent.
Grafana dashboards built across multiple services to track latency, error spikes, and unusual customer behavior, helping teams detect and investigate issues faster.
An internal troubleshooting knowledge base covering more than 40 REST API scenarios including payments, orders, webhooks, and inventory sync, reducing repeated escalations and speeding up onboarding.
Led the migration of enterprise applications from on-prem servers to cloud-hosted Linux environments, working with engineering and client teams to ensure a secure setup with minimal downtime.
Built Slack automations and n8n bots to remove repetitive tasks and improve internal communication, helping teams work faster with fewer manual steps.
Built an AI agent for a company website that answers common questions and helps visitors book meetings with the sales team, reducing manual handling of initial inquiries.
The technologies, platforms, and tooling I work with across support, infrastructure, and automation.
I take initiative, learn on the go, and find creative ways to solve problems. I value efficiency, adaptability, and a positive, collaborative attitude on every team I join.
The thread through my work is simple: steady effort and curiosity drive growth. I'd rather understand why something failed than patch it twice.
Open to remote roles and working comfortably across time zones from Tunisia (UTC+1). If you think I'd be a good fit for your team or you just want to talk, feel free to reach out. I'll get back to you.